Privacy Policy

This page will give you information on how 1win handles user data in Cameroon. This Privacy Policy is an official company document and will be used as a basis for making decisions in all matters relating to player data use.

Privacy policy for 1Win CM players

What Personal Information do we collect?

1win gathers certain data about its players from Cameroon, which it obtains in a variety of ways:

  • Personal information such as name, date of birth, country of residence, cell phone number, and e-mail address, as well as all records of interactions with customer support via Live Chat, e-mail and telephone conversations. The company receives all this information from the players themselves during the registration and identification process;
  • Details that the company obtains automatically by sending cookies from third-party services such as Google Analytics. You can read more about this in the “Cookies” section;
  • Additional information is provided at the company’s request to clarify or confirm the data indicated in a player’s profile. Such data includes, for example, copies of national passports, driver’s licenses, foreign passports, utility bills, bank statements, etc. It also includes information obtained through various user surveys;
  • Information obtained from existing databases or from company partners. 1win also uses this way of gathering information to clarify or verify information already provided by users.
Information collected by 1Win

Purposes of collecting your Data

The company gathers, processes, and analyzes data about players in order to:

  • Verify that the 1win website as well as the mobile app are working properly, without glitches or errors;
  • Determine whether the person in whose name the account is registered is a real person, whether the name and surname match the information in the documents and whether the accounts indicated in the payment methods belong to him;
  • Provide assistance to users who contact Player Support with questions related to the website and application, including technical issues related to transaction difficulties and other issues;
  • Compile a variety of statistical and analytical reports to improve the company’s performance and provide the best possible service;
  • Timely detection and disarming of various malicious or hacking activities on the website;
  • Monitor financial transactions conducted on the site to protect the business from fraud;
  • Provide users with information about all of the company’s bonus and promotional offers;
  • Comply with the law and cooperate in the fight against money laundering and terrorist financing.
1Win project objectives

How do we Protect your Personal Information

1win cares about the security of its users and makes every effort to prevent data leakage from the site. To do this, the company uses a number of technical measures:

  • Only those employees of the company who need to interact with user credentials to perform their duties have access to players’ personal data. Such employees sign non-disclosure agreements;
  • To ensure the security of both credentials and payment transactions on the site and through the application, the company uses the TLS standard. It performs the function of data encryption, which helps keep the data private and secure;
  • The company also uses a layered security system with firewalls, separation of data streams, and anti-intrusion measures. This protects the site from hacking and data leakage;
  • 1win uses high-end hosting centers that have robust security systems in place.

All of these measures are taken to ensure that the 1win website and application function properly and that Cameroonian players receive a reliable and high-quality service. Security personnel keep an eye out for website malfunctions, track possible threats, and deal with them in a timely manner.

How 1Win protects player data

Cookies

As mentioned earlier, 1win uses Google Analytics to gather some details about users. Thanks to the features of Google Analytics, the company can provide players with a personalized service based on the information collected. The way this service works is to send text cookies to your computer when you visit the 1win site. These files are completely secure and have no access to the information on your device. This is all covered in the Google Privacy Policy. Cookies only collect the following information about you:

  • Date and time of your visit;
  • IP address of the device from which you launched the site;
  • Location at the time of your visit;
  • Device type;
  • Browser type and its settings;
  • Language preferences;
  • Information about the pages you visited before logging in to 1win.

This information helps us make the service more convenient. For example, a cookie can read the language that is set on your computer and load the site in the language you want. Cookies also allow you to save your login information so that the next time you log in to the site, you won’t have to enter your username and password again.

You can also disable cookies in your browser settings, but this may cause technical difficulties when interacting with the site.

COOKIES of 1Win site