Introduction
The rules of conduct on the platform, as well as the rights and obligations of customers, largely facilitate their activities and make their stay in 1win comfortable and safe. The gambling establishment has developed a “terms and conditions” document that details all the details regarding betting, dispute resolution, creating a profile, making money transactions, and so on.
Before starting the game, each user must carefully study this document and confirm their agreement with it. Otherwise, the client will not be able to access the services of the institution. In doing so, the player must systematically monitor changes in the terms and conditions that may occur as a result of adjustments to the points by the management of the organization. To keep customers up to date, they will be notified of any policy changes.
![1Win terms of use for users in Cameroon](https://1winpro.cm/wp-content/uploads/2024/05/1Win-CM-Terms-main.webp)
Betting Rules
In order for the client to clearly understand all the provisions on which sports betting is based, it is necessary to know the basic terms:
- A bet is an agreement between the client and 1win about winning, which takes place according to the established rules.
- The outcome is the result of the sports match on which the user has made a bet.
- Cancellation of a bet is an event in which the calculation and payment of winnings are not carried out. In this case, the client’s money is returned.
- Regular time is the period of the match established by the rules of a certain sport, not including overtime and so on.
Sports betting is subject to certain rules that make the process safe, secure, and hassle-free:
- All bets are calculated only based on information provided by a special center.
- After receiving the winnings, the user must make sure that the correct amount has been sent to him. Otherwise, you must file a complaint within 10 working days.
- The winning bet is the one in which all outcomes were predicted correctly.
- In the event of system failures or errors on the part of the staff, the bookmaker may invalidate the bet.
- If the client knew the outcome of the match in advance, the organization may decide to cancel the bet and temporarily block the profile.
- The institution may limit or increase the coefficients without giving reasons.
- A bet is valid only if it has been registered by a bookmaker.
- The bet amount must not exceed the user’s balance.
- If the bet was calculated incorrectly, then it is subject to recalculation. In this case, such bets are considered valid.
![Main 1Win betting conditions](https://1winpro.cm/wp-content/uploads/2024/05/1Win-CM-Terms-betting.webp)
Access right
Not everyone can become a client of 1win. Some restrictions apply to this:
- The use of services and products of the bookmaker’s office is prohibited for persons who have not reached the age of 18. The company can verify the identity and age of the client and, if this rule is violated, block the account.
- The user is present on the platform at will and taking responsibility for the fact that the activities of 1win are allowed on the territory of his country.
- Individuals from the following countries can create a profile on the web page: USA, Canada, UK, Lithuania, Latvia, Italy, France, Netherlands, Malta, Panama, Jamaica, North Korea, Albania and Haiti.
- Bets cannot be placed by those persons who are involved in a sporting event: referees, players, coaches, managers, and persons who act on their instructions.
![Restrictions for 1Win users](https://1winpro.cm/wp-content/uploads/2024/05/1Win-CM-Terms-access.webp)
Create a profile
For trouble-free and full use of 1win services and products, a person must open a profile on the official web page or mobile application. This process is also accompanied by certain rules:
- For the registration process, the user can use the “one-click” function, where it is necessary to provide an email address, phone number, name, and date of birth. In addition, you must create a password to log into your account.
- When specifying e-mail, the client must indicate a real address.
- To confirm the data entered during registration, the company has the right to request the relevant documents. For example, a bank statement or a passport photo.
- The User confirms that all information provided is complete, accurate, and true. If some facts change over time, the customer must immediately notify customer support.
- In this bookmaker, each user can create only one profile.
- The client must store the username and password in a secure place. If he forgot these data, then you need to use the “recover password” function.
- If someone has hacked into a user’s account and becomes aware of it, they should immediately contact customer support.
![1Win registration conditions](https://1winpro.cm/wp-content/uploads/2024/05/1Win-CM-Terms-profile.webp)
Know your customer
To make sure that the client is engaged in legal activities and is not engaged in money laundering through the account, the organization conducts a special check. In this case, the player must confirm the following facts:
- The user’s full name and date of birth must match similar details in their real life.
- The name and surname of the client must match what is indicated in the identity document and payment card.
- To confirm the bank method, you must send a bank statement or a paid utility bill.
At the same time, the bookmaker can conduct such inspections every time to withdraw money, and the client undertakes to provide all the necessary evidence. Otherwise, the profile may be temporarily suspended.
![Fighting fraud among 1Win players](https://1winpro.cm/wp-content/uploads/2024/05/1Win-CM-Terms-your-customers.webp)
Illegal and prohibited activities
Players may only use the platform for the purposes for which it is intended. Some rules apply to illegal activities:
- Clients are prohibited from colluding with third parties in order to obtain the greatest benefit from the game.
- Users cannot use malicious software to disrupt the platform.
- Players cannot use their accounts to commit fraudulent or other criminal activities.
- The company has the right to withdraw the winnings and block the account in case of detection of facts of criminal activity.
- If the client knows that someone is playing an unfair game, he must report this to the customer support service.
- Users are prohibited from insulting other customers and employees of the company, threatening them, and using obscene language.
- The player is prohibited from transferring or selling his profile data, as well as transferring money to another client’s account.
![On prohibited activities on the 1Win Cameroon website](https://1winpro.cm/wp-content/uploads/2024/05/1Win-CM-Terms-legal.webp)
Communication and complaints
If the client has complaints or questions regarding the work of the bookmaker, he needs to contact the customer support service through the available methods:
- Live chat;
- Email – support@1win.xyz;
- Mobile number – 8(800)301-77-89.
In case of violation of user rights, you can also contact support by providing evidence. Within 14 days, employees can consider the complaint and within this period give a written response. If the situation requires additional checks, this period may be extended up to 30 days.
![Contact 1Win support agents - methods](https://1winpro.cm/wp-content/uploads/2024/05/1Win-CM-Terms-communication.webp)